Colaiste Ide College of Further Education

Office Administration with Reception Skills

PLSS Code 413746 | Course Fees: Free | Registration Charge: €50

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The aim of this course is to equip the learner with the knowledge, skill and competence required to carry out reception frontoffice related operations, whilst achieving excellence in customer service across a range of industries. Students will acquire a proficiency in modern office technologies, and a minimum typing speed of 35 words per minute, enabling them to carry out effective office administration.

Entry Requirements

In general you need to have a minimum of 5 passes at ordinary level in the Leaving Certificate or its equivalent.  Applications are welcome from students with Leaving Certificate Vocational, Leaving Certificate Applied or FETAC Level 4 qualifications.  Exceptions can be made where special circumstances apply on a case by case basis.  The Leaving Certificate is not a requirement for mature students and appropriate experience can be considered as meeting the entry requirement for most courses.

We also welcome applications from mature students on all our courses.

What Will I Study?

  • Customer Service Level 5 (5N0972) QQI
  • Communications Level 5 (5N0690) QQI
  • Database Methods (5N0783) QQI
  • Personal Professional Development (5N2985) QQI
  • Text Production (5N1422) QQI
  • Information and Administration (5N1389) QQI
  • Reception and Frontline Office Skills (5N1407) QQI
  • Medical Terminology (5N2428) QQI
  • Word Processing (5N1358) QQI

What Qualifications Will I Get When I Finish The Course?

QQI Office Administration with Reception Skills 5M1997 NFQ Level 5

Career Opportunities and Progression

There are approximately forty Higher Education Institutions including Universities, Technological Universities and private colleges offering places on a range of courses to QQI full award certificate holders. QQI’s information page Going to higher education using my QQI Award provides answers to some of the more frequently asked questions.

Intending applicants are advised at all times to confirm linked awards, any additional module requirements, applications processes and scoring systems with the Admission Offices of the participating Higher Education Institutions or visit visit

Full awards can also be used for graduates' progression to Further Education level 6 courses -  visit for further information. Full awards can also be used for entry to UK, European and International universities, on a case-by-case basis. Full information can be found here.

Graduates go on to secure employment in administrative affairs within a range of service- related industries, including hotels, schools, hospitals and within the
retail sector. Suitably qualified students will have the opportunity to study business and office administration at Technological Universities, including TUD.

Click here for CAO Progression   
   Routes for this Course


1 Year


Coláiste Íde College of Further Education Cardiffsbridge Road, Finglas West, Dublin 11

T 01 834 2333 / 01 834 2450 F 01 834 7242 E W

Funded by the Irish Government and supported by the European Union.

Colaiste Ide College of Further Education European Regional Development Fund Ireland's EU Structural Funds Solas CDETB - City of Dublin Education & Training Board

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