The City of Dublin ETB is co-
funded by the
Government of
Ireland and the European Union.
Office Administration with Reception Skills
OFFICE ADMINISTRATION WITH RECEPTION SKILLS 5M1997 NFQ LEVEL 5
PLSS Code 500632 | Fee €100
This enjoyable and practical course is designed to prepare learners with the knowledge and skills required to meet specialist administrative needs in occupations in business and hospitality, hospitals, community health services, general and private practice.
The programme combines modules in business studies, secretarial skills, reception and customer service, medical terminology, digital technologies, and professional communication. Learners develop a strong understanding of business and computing concepts and gain valuable practical experience in using digital tools in the workplace. The Digital Marketing module gives learners an additional competitive advantage in today’s evolving employment market.
This course enables learners to progress directly into employment and has an excellent track record of graduate success. Former learners have secured positions in hospitals, healthcare centres, doctors’ surgeries, the HSE, legal firms, business administration roles, and Dublin Airport.
In addition, the programme offers excellent QQI progression pathways to Higher Education, making it an ideal choice for learners who wish to continue their studies while also providing the practical skills and professional confidence needed to succeed in the workplace.
Entry Requirements
Standard minimum entry requirements for all courses in this college
- Minimum statutory school leaving age (16+)
- CERFL proficiency at B2 for access to Level 5 and Level 6 courses for those whose first language is not English.
- Additional requirements may apply to non-EU/EA Applicants and may be subject to full international fees. Please refer to Information for international students.
- A PPS number is required for registration. Please refer to How to get a Personal Public Service (PPS) Number.
- The academic entry requirements may be waived for mature applicants (21+)
Minimum entry requirements for all level 5 courses
- QQI Level 4 award or equivalent
- Five O6/H7 in Leaving Certificate/LCVP or a Merit in Leaving Certificate Applied or a relevant QQI Level 4 certificate
Minimum entry requirements for all level 6 courses
- QQI Level 5 award in a relevant or equivalent
- Leaving Certificate/LCVP with a minimum of two O1/H5 and three O6/H7 grades or equivalent
Additional entry requirements
Some courses have additional entry requirements specific to the course area (such as a portfolio of work, a required standard in specific subjects, or the successful completion of an interview) and these are outlined on each course page.
What Will I Study?
A full QQI Level 5 Award is attained on successful completion of eight modules. This must include all mandatory module listed for the programme. You will be assessed throughout the programme by a combination of continuous assessment, assignments and by exams in certain modules. On successful completion of each module, you will be awarded a Pass, Merit or Distinction.
QQI Level 5 Mandatory Modules
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Word Processing 5N1358
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Information and Administration 5N1389
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Text Production 5N1422
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Customer Service 5N0972
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Personal and Professional Development 5N2985
QQI Level 5 Elective Modules
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Reception and Frontline Office Skills 5N1407
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Spreadsheet Methods 5N1977
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Medical Terminology 5N2428
What Qualifications Will I Get When I Finish The Course?
QQI Office Administration with Reception Skills 5M1997 NFQ Level 5
Career Opportunities and Progression
There are approximately forty Higher Education Institutions including Universities, Technological Universities and private colleges offering places on a range of courses to QQI full award certificate holders. QQI’s information page Going to higher education using my QQI Award provides answers to some of the more frequently asked questions.
Intending applicants are advised at all times to confirm linked awards, any additional module requirements, applications processes and scoring systems with the Admission Offices of the participating Higher Education Institutions or visit visit cao.ie.
Full awards can also be used for graduates' progression to Further Education level 6 courses - visit cao.ie for further information. Full awards can also be used for entry to UK, European and International universities, on a case-by-case basis. Full information can be found here.
Graduates go on to secure employment in administrative affairs within a range of service- related industries, including hotels, schools, hospitals and within the
retail sector. Suitably qualified students will have the opportunity to study business and office administration at Technological Universities, including TUD.
Duration
1 Year
Course Code
3511
