Office Administration with Reception Skills

OFFICE ADMINISTRATION WITH RECEPTION SKILLS 5M1997 NFQ LEVEL 5
PLSS Code 500632 | Fee €100

This enjoyable and practical course is designed to prepare learners with the knowledge and skills required to meet specialist administrative needs in occupations in business and hospitality, hospitals, community health services, general and private practice.

The programme combines modules in business studies, secretarial skills, reception and customer service, medical terminology, digital technologies, and professional communication. Learners develop a strong understanding of business and computing concepts and gain valuable practical experience in using digital tools in the workplace. The Digital Marketing module gives learners an additional competitive advantage in today’s evolving employment market.

This course enables learners to progress directly into employment and has an excellent track record of graduate success. Former learners have secured positions in hospitals, healthcare centres, doctors’ surgeries, the HSE, legal firms, business administration roles, and Dublin Airport.

In addition, the programme offers excellent QQI progression pathways to Higher Education, making it an ideal choice for learners who wish to continue their studies while also providing the practical skills and professional confidence needed to succeed in the workplace.

Entry Requirements

In general you need to have a minimum of 5 passes at ordinary level in the Leaving Certificate or its equivalent. Applications are welcome from students with Leaving Certificate Vocational, Leaving Certificate Applied or FETAC Level 4 qualifications. Exceptions can be made where special circumstances apply on a case by case basis. The Leaving Certificate is not a requirement for mature students and appropriate experience can be considered as meeting the entry requirement for most courses.

We also welcome applications from mature students on all our courses.

What Will I Study?

A full QQI Level 5 Award is attained on successful completion of eight modules. This must include all mandatory module listed for the programme. You will be assessed throughout the programme by a combination of continuous assessment, assignments and by exams in certain modules. On successful completion of each module, you will be awarded a Pass, Merit or Distinction.

QQI Level 5 Mandatory Modules

Customer Service (5N0972) QQI
Communications (5N0690) QQI
Database Methods (5N0783) QQI
Personal Professional Development (5N2985) QQI
Text Production (5N1422) QQI
Information and Administration (5N1389) QQI
Reception and Frontline Office Skills (5N1407) QQI
Word Processing (5N1358) QQI

QQI Level 5 Elective Modules

Medical Terminology (5N2428) QQI
Digital Marketing (5N1364) QQI

What Qualifications Will I Get When I Finish The Course?

QQI Office Administration with Reception Skills 5M1997 NFQ Level 5

Career Opportunities and Progression

There are approximately forty Higher Education Institutions including Universities, Technological Universities and private colleges offering places on a range of courses to QQI full award certificate holders. QQI’s information page Going to higher education using my QQI Award provides answers to some of the more frequently asked questions.

Intending applicants are advised at all times to confirm linked awards, any additional module requirements, applications processes and scoring systems with the Admission Offices of the participating Higher Education Institutions or visit visit cao.ie.

Full awards can also be used for graduates' progression to Further Education level 6 courses - visit cao.ie for further information. Full awards can also be used for entry to UK, European and International universities, on a case-by-case basis. Full information can be found here.

Graduates go on to secure employment in administrative affairs within a range of service- related industries, including hotels, schools, hospitals and within the
retail sector. Suitably qualified students will have the opportunity to study business and office administration at Technological Universities, including TUD.

CAO Progression Routes for this Course