The City of Dublin ETB is co-
funded by the
Government of
Ireland and the European Union.
Customer Service
Fee Free - but must be in employment
Course Information
The aim of this course is to develop the knowledge, skills and competence required to provide professional customer service across a variety of sectors while enhancing communication and problem-solving abilities.
This course will cover the following topics:
- Principles of excellent customer service.
- Effective communication skills.
- Handling customer enquiries and complaints.
- Building customer relationships.
- Working within organisational procedures.
- Developing professional and interpersonal skills.
Key Information
Award QQI Level 5 Component Certificate in Customer Service (5N0972)
Duration 10 weeks
Delivery Classroom based
Note The commencement of all courses is dependent on the registration of a sufficient number of students.
